Privacy Policy

1. Scope

This policy applies to personal information collected through our website, email communications, consultation forms, and service delivery interactions.

2. Information We Collect

• Contact details such as name, business email, phone number, and company.
• Business profile details such as staff numbers and IT support model.
• Enquiry and consultation information you provide to us.
• Website usage data such as browser/device information and interaction analytics.

3. How We Collect Information

We collect information when you submit forms, contact us by email, engage our services, or interact with our website. Some technical information is collected automatically through cookies or analytics technologies.

4. Why We Use Information

• Responding to enquiries and consultation requests.
• Preparing proposals, onboarding, and delivering managed services.
• Service operations, support, reporting, and quality improvement.
• Security, fraud prevention, and incident investigation.
• Complying with legal and regulatory obligations.

5. Disclosure of Information

We may disclose information to trusted service providers and technology vendors where reasonably required for service delivery (for example hosting, monitoring, ticketing, and communications). We may also disclose information where required by law.

6. Overseas Disclosure

Some service providers may process data outside Australia. Where this occurs, CyberHault takes reasonable steps to ensure appropriate contractual and security safeguards are in place.

7. Direct Marketing and Electronic Messages

CyberHault may send service updates and relevant business communications. You can opt out of marketing messages at any time by following unsubscribe instructions or contacting us directly.

8. Data Security

We use administrative, technical, and organisational controls to protect information from misuse, interference, loss, unauthorised access, modification, or disclosure.

9. Data Retention

We retain information only as long as reasonably necessary for business, legal, and compliance purposes, then securely delete or de-identify it where appropriate.

10. Access and Correction

You may request access to personal information we hold about you and request corrections where information is inaccurate, out-of-date, incomplete, or misleading.

11. Privacy Complaints

If you have a privacy complaint, contact us first so we can investigate and respond. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Notifiable Data Breaches

Where applicable, CyberHault will manage eligible data breaches in line with Australian notifiable data breach obligations, including notification requirements.